Support questions? Check here
first:
Q: How do I check my email?
A: If you want to check your email then log into Webmail
Q: How do I create an email account?
A: If you want to create email accounts and use
other email tools then log into Qmailadmin
What is QmailAdmin?
Qmailadmin lets you manage all your POP3's, forwards,
aliases, mailing lists, and autoresponders. It lets
you do this all from one control panel. It makes
things really simple for you to use. It also gives you
the power to have total control over all the e-mail
sent to your domain and how e-mail accounts are setup.
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What is a POP3?
A POP3 (Post Office Protocol 3) is a type of e-mail
account. Each POP3 is assigned a username and
password, thus you can check your e-mail through your
local e-mail client (ie. Outlook, Eudora). It is
recommended for only one user to use a POP3 account,
because when you check your POP3 mail it is downloaded
from the server.
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How do I create a POP3?
Begin by logging into QmailAdmin with your domain name
and password. Click on the link that reads "New
Pop Accounts" under Quick Links. From here enter
the pop account name (ie if you wanted help@domain.com
then help would be the account name.) along with a
password and the realname of the pop account owner.
The real name is not required.
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What is a forward?
A forward does exactly what it says, it forwards mail
sent to a local e-mail address. You use forwards to
forward mail to another server. To create a forward
you need to know the e-mail address you want to
forward mail to and the local e-mail address name that
you want forwarded. If you wanted all e-mail sent to
help@domain1.com forwarded to forward@domain2.com then
help would be the local e-mail address and
forward@domain2.com would be the forward e-mail
address.
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How do I create a forward?
After logging into QmailAdmin with your domain name
and password, click on the link that reads "New
Forwards" under Quick Links. On the Add Forward
Account page enter in the forward e-mail address (ie.
otheruser@otherdomain.com) and the local name (ie.
youruser@yourdomain.com). Push the button that says
Add and you are all set.
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What is an alias?
An alias is used to forward e-mail to another local
POP3. You need to create that POP3 before you create
the alias. To create an alias, create a POP3, then add
an alias. When it asks for POP Account pick the POP3
that you want to forward the e-mail to. In alias put
the local name you want the account to have, if you
wanted the alias to be help@domain.com then help would
be the name of the alias. If you wanted all e-mail
sent to help@domain.com forwarded to myaccount@domain.com
you would use an alias. ALWAYS us an alias to forward
e-mail's within a domain.
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How do I create an alias?
Login to QmailAdmin with your domain name and
password. Click on the link under Quick Links that
reads "New Aliases". At the Add Alias
Accounts page pick the pop3 account that you want the
aliases mail delivered to (ie. localuser). Then in the
box that is for Alias put the name of the alias (ie.
anotheruser). Remember aliases can only be used for
local e-mail forwarding.
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Why do I get an Internal Sever Error 500?
This is the result of an invalid input or operation.
Most of the time these 500 errors are caused by a bad
keystroke. To fix this push the back button in your
browser and check the input and try it again. If the
problem persists please contact support and note all
the details that you can.
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What is the mailing list?
This is the small version of the majordomo mailing
list program. It works exactly the same. If you want
your visitors to be able to talk to each other and
communicate with each other via a mailing list then
use this feature.
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How do I subscribe to a mailing list?
To subscribe to mailinglist@domain.com, send and EMPTY
e-mail to mailinglist-subscribe@domain.com. You will
receive a confirmation e-mail back from the mailing
list letting you know how to confirm your subscribing
to that mailing list.
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How do I unsubscribe from a mailing list?
To unsubscribe to mailinglist@domain.com, send and
EMPTY e-mail to mailinglist-unsubcribe@domain.com.
Then reply to the confirm e-mail. You will then be
sent another e-mail letting you know that you were
removed from that mailing list.
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How do I send messages to a mailing list?
If the mailing list name was mailinglist@domain.com,
all you would need to do is send an e-mail to
mailinglist@domain.com with a subject and a message in
the body of the e-mail. If your message isn't accepted
by the mailing list, then it will send your e-mail
back telling you why it failed.
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How do I reply to a message on a mailing list?
On most mailing lists they require you to only reply
to the original sender of that message. To do this use
your e-mail program and do reply-to-sender. If you
want all the people in the list to receive your
message do a reply-to-all in your e-mail program.
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How do I access the message archive?
There are many different ways to access the message
archive. Below is a list of different ways to access
the archive and what each way does.
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The List:
mailinglist-get.123@domain.com
Gets message 123
mailinglist-index@domain.com
Gets author and subject of the last 100-200 messages
mailinglist-index.200_299@domain.com
Get the index for messages 200-299
mailinglist-get@domain.com
Get the messages accumulated since the last digest.
mailinglist-get.200_299@domain.com
Get messages 200-299
mailinglist-thread.123@domain.com
Get the thread containing 123
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How do I get digests a few times a week?
The digest for mailinglist@domain.com would be
mailinglist-digest@domain.com. To subscribe to the
digest send an e-mail to mailinglist-digest-subscribe@domain.com
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How do I unsubscribe from a digest?
Same manner as unsubsribing from a mailing list. Send
an empty e-mail to mailinglist-digest-unsubscribe@domain.com.
You will get a confirmation e-mail.
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How do I contact the list owner?
You contact the list owner by mailing the 'owner'
address. Send your e-mail to mailinglist-owner@domain.com.
Only e-mail the owner if you need help or have a
problem.
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What is an autoresponder?
An autoresponder will do exactly what is says, it will
send an auto response to an e-mail. It will send the
response to the sender of the e-mail, it will also
send a copy of the message to the owner of the
autoresponder. Very usefully if you are going on
vacation or for a support message.
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SETTING UP EMAIL:
Outlook Express:
- TOOLS (in the menu bar).
- ACCOUNTS (in the menu bar).
- ADD > MAIL (in the box that pops up).
- Follow the instructions presented to you.
- Incoming mail server is POP3.
- For "incoming" and
"outgoing" mail server use the
information you received in your instructional
email.
- Enter the information received in your
instructional email.
- Click "FINISH" - that's it!
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Netscape Mail:
- Open Netscape Communicator.
- Go to the top of the Menu and Choose Edit.
- Choose Preferences (a box will show up with a
list of categories)
- Choose Mail & Groups under the categories
and choose Identity.
- Enter your name and e-mail information.
- Choose Mail Server under the Mail & Group
Category.
- Enter the information received in your
instructional email.
- Enter the information received in your
instructional email for both Outgoing and Incoming Mail server.
- For Mail Server Type, Choose Pop3.
- That's it!
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