Frequently
Asked Questions & Policies
For "How To" information
e.g. "how do I get my email"?
Please check our support
section.
Online Ordering
Simply click on the "add to cart" button
from any product page and either click the
"continue shopping" or "checkout"
button and follow the prompts from there.
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Offline Ordering
You may also place orders by mail, fax or telephone.
Simply contact us with the product number, name,
quantity desired, price and credit card information.
We have a 24-hour voicemail system set up, so please
leave a detailed message and we will call you back!
Feel free to contact us for additional information.
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Payment Options
We accept Visa, MasterCard, Discover, American Express
and PayPal. Sorry, for you protection as well as ours,
we do not accept personal checks or money orders. Note:
PayPal is an online order payment protection service
with no fees to you as a customer. Visit PayPal for
more information and receive a $5 credit in your
account for joining.
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Coupons & Promotions
We regularly run specials and promotions for those
people on our email newsletter and catalog mailing
lists. Sign up for FREE today and begin saving money!
Just fill out the opt-in newsletter box on the right
of this page for our online specials, then click on
the catalog & promotions tab above to receive our
offline specials!
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Domestic Shipping
It is our full intention to have every order
processed, packed and ready to ship within 2-4
business days. Once processed, please allow 7 to 10
days for UPS Ground Service. Some specialized
products, imports, custom products, technology items
and special orders may take up to two weeks longer.
Our goal is your satisfaction. We will work to ship
your order as quickly as possible. After all, we'd
like to keep your business!
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International Shipping
We only ship outside the United States on a case by
case basis. Contact us if you would like to place an
order to be shipped outside the continental U.S.
Minimum order consideration is $500. All orders to be
made by certified check only. No credit cards or money
orders on exports.
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Drop Shipping
We will gladly drop ship merchandise for you. A great
example would be our gift baskets for special
occasions! Process your order as you normally would,
fill out the shipping address as the location where
you would like the products sent and add a comment to
the order such as "This is a drop ship
order" or "This is a gift - do not send
pricing information to recipient". It's that
easy! You can always contact us with any questions,
we'll be happy to help.
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Shipping Rates
You are merely subsidizing the cost for handling and
delivery as we will pay the rest. We don't mark up nor
make a profit on shipping. At the same time, we are
trying to make your purchase affordable without the
high rates of shipping charged by most carriers.
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Privacy Policy
Quite simply, we are committed to protecting your
privacy. Your personal information will NEVER be sold
nor rented to anyone or any business without your
permission. Your personal information will NEVER be
disclosed to any of our partner companies, vendors or
affiliates without your permission.
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Newsletter & Privacy
All of our newsletters are opt-in/opt-out, meaning you
or someone representing you must request to be
included in future mailings. We will NEVER sell nor
rent your information to anyone and will always have
opt-out or removal instructions at the bottom of every
mailing.
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Return Policy
We will gladly accept returns or exchanges within 10
days providing you enough time to evaluate the product
for your satisfaction. All product returns must be in
its original re-sellable condition with all boxes,
packaging, paper work and accessories fully in tact
and no seals broken for a full refund less
shipping/handling and 20% restocking fee. Items
received damaged or defective will be fully refunded
or exchanged at our discretion. A claim with the
carrier must be filed immediately for damaged goods.
We do not accept returns on apparel, technology (i.e.
electronics, computers, etc.) or related products and
accessories. All returns/exchanges require a return
authorization number by contacting us.
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Canceling an Order
Once an order is placed it goes through our automated
and manual processing systems and can only be
cancelled on a case by case basis depending on how far
along the order is in processing. Please contact us
immediately by email and telephone if you need to
cancel an order so we can make every effort to stop it
for you. Once an order is fully processed, you may
return the item according to our Return
Policy.
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Sales Tax
Any customer purchasing a product or service with a
New York state "ship to" address will be
charged sales tax at the appropriate rate unless we
have a current, valid reseller certificate on file.
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Product & Customer Satisfaction
Your 100% satisfaction is our top priority! Our
products come with all manufacturer's warranties and
guarantees in full effect and most can obtain service
in thousands of service centers nationwide.
The most efficient way to reach us is by directing any
questions you have to our customer service department
via email at support@tictachost.com.
You will receive a prompt reply once we completely
research your issue. You may also call us at
585-233-6669. We have setup a 24-hour voicemail system
for proper routing and answering of your calls. Please
leave a detailed message with the best times to reach
you and we will do so.
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Affiliate Links
Our website, newsletters, etc. may contain links or
references to outside companies, their products or
services. We hold NO responsibility, warranty nor
guarantee on these companies nor their products or
services. They are provided as an additional resource
for your investigation. We can not be held responsible
for the practices of other businesses or websites and
urge you to thoroughly investigate before you proceed
with them.
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Backorders
Due to high demand of our products we occasionally
experience backorders. In this case we will ship all
available items and hold the backordered product open
for 30 days. If we can not produce the item in this
time, we will give you the option of a full refund of
that item or continue to hold the back order open, at
your discretion.
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Sold Out & Discontinued Items
From time to time an item may become sold out or
discontinued without our knowledge. In this case we
apologize and will issue a full 100% refund on that
item if we can not produce it within 30 days. Our
manufacturers and suppliers make an excellent effort
to keep us up to date on product availability, changes
in descriptions, features and characteristics. With
this effort there are still changes or omissions not
reported to us. We are not responsible for this nor
typos on our site as our product pictures and their
listings are updated via live feeds as well as
manually inputted into our database. We reserve the
right to substitute a product of equal or greater
value of similar type should this occur.
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Errors, Omissions & Changes
We thoroughly check all content before printing and
posting. With multiple parties involved in the total
development of our business, there is still a small
chance for error and we cannot be held liable or
responsible for this. Please help and notify us if you
see any errors on our site or in any of our materials.
We reserve the right to substitute a product of equal
or greater value of similar type should this occur.
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Legal Disclaimers
It is the sole responsibility of the BUYER, and not
Tic Tac Host to ascertain and obey all applicable
local, state and federal laws in regard to the
possession and use of any product or service purchased
from Tic Tac Host. All products and services are sold
upon the condition that we, the seller, shall not be
liable for the arrest, accident, or injury occasioned
during the transportation, handling, storage, sale or
use of any of our merchandise. Consult your local and
state laws before ordering if you are in doubt. There
will be ABSOLUTELY NO SALE TO MINORS. By placing an
order, the BUYER assumes all responsibility and
liability, and represents that all products purchased
will be used in a lawful manner and that he/she is of
legal age. Tic Tac Host will not be held liable for
the misuse of any product or service purchased from
us. By placing an order, you release Tic Tac Host of
any liability regarding your actions concerning the
sale, use, ownership and shipping of any products or
services purchased. With respect to any information
found on this website, neither Tic Tac Host nor any of
its directors, officers, owners, employees or agents,
make any warranty, express or implied, including
warranties of merchantability and fitness for a
particular purpose or any information, apparatus,
product, or process disclosed, or represent that its
use would not infringe private and/or privately owned
rights. Buyer agrees to defend, indemnify, and hold
harmless Tic Tac Host, any entity created by it, its
respective affiliates, its respective directors,
officers, employees, owners, and agents from and
against all claims and expenses, including attorney's
fees, arising out of the use of any of the products,
information, processes, by Buyer in reference to any
claim however caused and on any theory of liability,
whether in contract, strict liability, or tort
(including negligence). Tic Tac Host will be held
harmless against any and all products and services we
sell, loan, give away or distribute in any manner.
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